In these cases the refund will revoke the discount and the refund returned will be to the original none discounted level. In some cases partial returns will disqualify an order from a promotional discount or offer. In some cases the retail price of a replacement item will differ to the original purchased item, in these instances additional charges or a partial refund will apply to the new transaction. If you are returning an item for a refund the cost of the original postage will not be refunded, only the cost of good(s) purchased.Įxchange variations can include size, colour and style, however each request for an exchange is dealt with on an individual basis. If you’re exchanging an item for a similar in stock item (for example to a better size) we will send you a return label, which you will need to take to a local drop off point. Should your purchase in November or December fall outside of our standard 14 days, you have until the 5th of January to notify us of any returns you wish to make. Please note that during the months of November and December, we offer an extended return period for Christmas gifts to be returned or exchanged. Goods should be returned by the customer within a further 14 days to be refunded. Upon receiving notice of a return, Abbeydale Direct shall issue a returns address for goods to be returned to. Notification of a return shall be done by either email or telephone 01335 347788. In accordance with distance selling trading laws, complete and partial refunds are offered on all returns that we (Cornerstone Supplies Ltd t/a Abbeydale Direct) are notified of within 14 days of delivery date and returned to us within a further 14 days. If you are unhappy with the sizing, fit, colour or other variation of an item that you have purchased, let us know within 14 days of delivery and we will arrange a return and a replacement for you. What to do if you need to return an item: We acknowledge that the sale of items online can be a tricky process when you aren’t able to physically see them, which is why we offer free returns on any goods that need a replacement size, style or other variant within the UK mainland.
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